Mack Worldwide Warranty - Arrange For Service
To initiate a claim for equipment repair, please provide the following information. Once completed and verified, you will receive an R.A. (Return Authorization) along with instructions on shipping the item in for repair.
Problem Description
Please provide your current billing address.
Billing Address
Enter A Return Shipping Address
Payment
Review
Please verify the following information and confirm to receive your Return Authorization #.Customer Information
Billing Address
Shipping Address
Equipment Details
Arrange For Service Details
Your Mack Warranty Repair Authorization Is Confirmed.
- Your repair authorization number is
- Your total cost for return shipping is
- You have provided an authorized credit card charge for this transaction which will be charged when the item is returned.
- Please be sure to enclose a check or money order in the amount indicated, payable to Mack Camera with your return.
- Please be sure to print and fill out completely any additional required forms and include them with your return.
- You will receive an email confirming this transaction for initiating equipment service.
- You will be contacted by a Mack service representative within 24 hours with further instructions on getting your item repaired.
- Please Note: You Do Not Need To Send Your Equipment To A Mack Warranty Repair Facility. You Will Be Contacted By A Mack Warranty Representative Within 24 Hours With Further Instructions.
3 Easy steps to ship your equipment:
1. INCLUDE PAPERWORK
Please include copies of the following documentation:
Warranty Card
Bill of Sale
2. SECURE YOUR PACKAGE
IMPORTANT: Make sure your equipment cannot move freely in the box. DO NOT USE: NEWSPAPER, FOOD PRODUCTS, OR STYROFOAM 'PEANUTS' AS PACKING MATERIAL
3. SEND PACKAGE
Send your package via insured carrier to:
200 Morris Avenue
Springfield, NJ 07081
Once we receive your package:
Notification Email
You will receive a notification email that your package has been checked into our system.
(Please allow up to 3 business days)
SPAM
To avoid having this notification email blocked by your spam filter, please add listserv@mackworldwidewarranty.com to your address book or any anti-spam white lists.
(Note: this is a no-reply email address, only used to send status reports).
CHECK YOUR STATUS
After receiving email notification, you can then check the progress of your repair by logging in and clicking on 'Service Requests'.
Enter your RA# (return authorization number) & billing zip/postal code.
Thank You for choosing Mack Worldwide Warranty!
Shipping Check-Off List
- Include a copy of this email.
- Please include a copy of your service contract or warranty card.
- Please include a copy of your bill of sale (sales receipt).
- Write your Repair Authorization Number on the outside of the box.
- Include payment for shipping and handling unless you have provided your credit card information.
- Secure your item in 2-3 inches of thick bubble wrap on all sides and place in a corrugated box.
-
Send package via insured carrier to:Mack Worldwide Warranty
200 Morris Ave
Springfield, NJ 07081
PLEASE, DO NOT SEND ANY ACCESSORIES, UNLESS OTHERWISE STATED ON OUR WEBSITE!
EXAMPLE : STRAPS, BATTERIES, AC ADAPTERS, CORDS, CASES AND TAPES.
For questions or additional contact options, please visit mackworldwidewarranty.com.
Thank you for submitting an online Arrange For Service request with Mack Worldwide Warranty!
Thank You for Trusting Your Equipment Repair with Mack Worldwide.
As a preferred Mack Worldwide Warranty customer you will have service contract coverage on parts and labor for manufacturers defects for the life of your service contract.
Please provide the RFS number received when service was initiated OR Warranty Type , Warranty Contract Number and Equipment Serial number
[OR]
Equipment Details
Repair Status
| Entry Date | Entry Time | Location | Action | |
|---|---|---|---|---|